Shipping policy

 

Shipping Policy

This website (hereinafter referred to as "our shop") delivers products using the shipping fees indicated on the site.

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Shipping Methods

Shipping methods are determined by our shop. As a general rule, customers cannot select the delivery method.

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Delivery Time

Orders will be shipped within 5 business days from the date of purchase.

Please note that delays may occur in areas affected by natural disasters or large-scale events.

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Damage During Delivery

We take great care when packing items to ensure that the outer box remains free of dents or scratches.

However, once the package is handed over to the shipping carrier, there is a possibility of damage or issues occurring during transit due to reasons beyond our control or the carrier’s responsibility.

We kindly ask for your understanding that minor damage such as dents or scratches to the outer box, which do not affect the use of the product itself, will not be considered grounds for return or compensation.

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必要であれば、「within 5 business days」を「通常3〜5営業日以内に発送」などのより詳細な表現に調整したり、「our shop」の名称を「Singama Online Store」に変更することも可能です。ご希望があればお知らせください。